Tenant isolation
Every conversation, rule, usage event, assistant version, and audit entry belongs to one workspace.
Security and privacy
Trust controls for customer conversations from the start.
Jiffy handles customer messages, AI traces, and business rules as sensitive workspace data. The v1 product stays focused and blocks high-risk advice.
GDPR-first controls
Export, deletion, retention windows, privacy copy, and human correction are planned from day one.
No regulated advice in v1
Medical, legal, financial, and other high-risk advice stays blocked until explicit review workflows exist.
Auditable AI
Admins can review the source context, handoff reason, and versioned assistant behavior behind each live reply.
Admin visibility
Every correction becomes a versioned decision.
Admins should be able to see what the assistant knew, which rules were active, how it answered, and what changed after a correction.
AI/tool trace visible in every conversation.
Published assistant versions before live use.
Export and deletion controls in each workspace.
Human takeover pauses AI on the conversation.
Funnel and billing events tracked separately.
No cross-tenant access, including setup sessions.